Terms of Service

The service

The Wind Pickle Farm provides an online booking and community service for pickleball venues. Some venues are run by independent court owners. A venue may set its own hours, prices, availability, capacity, and on-site rules. Information shown at checkout and in your booking record is the information applicable to that reservation.

Your account

Use accurate contact details and keep access to your Google, Facebook, or phone sign-in method secure. Do not use someone else’s account, submit a false payment receipt, interfere with another player’s booking, or use automated methods to overload the service. A manager may restrict an account for fraud, threats, abuse, or repeated misuse, with a review path through the contact below.

Bookings and holds

Availability can change until a reservation is created. A new unpaid booking may hold the selected court time temporarily for the period displayed during checkout. The hold can expire or be cancelled if payment is not completed or approved. A receipt upload or a pending status is not confirmation of payment. Your booking is confirmed only when the website shows an approved or confirmed status. Check the venue, dates, court, and time before continuing; a booking may include more than one day or time slot.

Open Play is a shared session with a player limit set by its venue. An available place is not guaranteed after that limit is reached or after a session is cancelled.

Prices and payments

Prices are shown in Philippine pesos before you confirm the booking. A venue may use an enabled automatic payment provider or manual QR payment with staff review of your uploaded proof. Pay only to the payment instructions shown for that booking and keep your own transaction record. An automatic payment is subject to the provider’s checkout terms. If a payment appears successful but your booking is not confirmed, contact us with the booking reference; do not repeatedly pay without checking the booking status.

Cancellation, rescheduling, and refunds

You can cancel an eligible unpaid hold from your booking view. Managers may cancel or reschedule bookings and may cancel an Open Play session. Cancellation does not automatically mean a payment has already been returned. If a paid session is cancelled, staff must review the payment and any refund due; manual refunds are recorded and communicated through the booking system. For a payment concern, contact booking@thewindpicklefarm.com with your booking reference and transaction details. Nothing here removes rights you have under applicable law.

If a venue has a separate cancellation or refund rule, it should be clearly presented before payment. Ask the venue if its rule is unclear before you pay.

At the venue

Arrive for the time on your confirmed booking and follow the venue’s reasonable safety and conduct rules. Bring the booking reference or receipt for staff to check. Court conditions, closures, tournaments, and special sessions can change; we will update availability and contact affected players where practicable.

Clubhouse and messages

Use Clubhouse respectfully. Do not harass others, share another person’s private information, send scams, or post unlawful material. Other conversation members can see your messages. Authorised moderators and site administrators may review messages to handle reports, protect users, and operate the service. Messages may be removed and access restricted when needed for safety.

Photos and reviews

You may rate and comment on a court from your signed-in account. You may keep one review per court and edit it later. Reviews require staff approval before public display; editing a review sends it back to moderation. Be truthful and respectful, avoid private contact details, and do not post unlawful or copied material. We may hide reviews that violate these rules. Venue and court photos are managed by authorised staff; signed-in users can like them, and aggregate like counts are public.

Service availability

We work to keep schedules and checkout available, but network issues, provider outages, and venue changes can interrupt them. If the site displays an error, check My Bookings or contact us before trying to pay or book again. We do not guarantee uninterrupted access. These terms do not limit rights or remedies that cannot lawfully be excluded.

Privacy and contact

Read our Privacy Policy for details about account information, receipts, chat, and requests to access or delete data. Questions about these terms or a booking can be sent to booking@thewindpicklefarm.com. Include the booking reference if you have one; never email a password or full payment-card number.

Updates

We may update these terms when the service changes. The current version and date will appear here. Changes will not remove rights attached to an earlier paid booking where applicable law protects them.