Privacy Policy

Who to contact

The Wind Pickle Farm operates this booking website. For privacy questions or requests about your data, email booking@thewindpicklefarm.com. The venue you book may be operated by a separate court owner, who receives the booking information needed to provide that session.

Information we handle

• Account and profile: your name, email or mobile number, profile details, badges, and profile image when you choose a supported sign-in provider.
• Authentication: the identifier returned by Google or Facebook, or a verified phone number where phone sign-in is enabled. Your Google or Facebook password is not given to this website.
• Bookings and payments: selected venue, court, dates and times, booking status, prices, payment status and references, uploaded manual-payment receipts, refund information, and generated booking receipts.
• Community features: Clubhouse group and direct messages, membership information, and the names or profile details you choose to display to other participants.
• About Us interactions: your court rating and comment, photo likes, and the account identifier needed to prevent duplicate likes and reviews. Approved reviews show your display name, rating, and comment publicly; pending or hidden reviews are not public.
• Technical and safety information: session cookies, browser and network information, security events, access records, and audit logs used to protect accounts and investigate misuse.

Why we use it

We use this information to create and secure accounts, show live availability, hold and confirm bookings, manage payment and refund reviews, issue receipts and service messages, operate Clubhouse, display moderated player reviews and photo likes, respond to support requests, prevent fraud, and meet applicable record-keeping obligations. Where required, we ask for consent; other processing may be necessary to provide the service, protect it, or comply with law.

Who can see it

Assigned venue owners and authorised staff can view the booking and payment details needed to operate their courts. Authorised site administrators can review bookings, payment evidence, Clubhouse messages, player reviews, and audit records for support, moderation, and security. Other Clubhouse participants can see messages and the player label or profile information shown in that conversation. Approved About Us reviews and aggregate photo-like counts are public. We also use hosting and email providers, Google or Facebook when you choose their sign-in, and the payment provider used for an automatic checkout. We may disclose information where legally required.

Do not post sensitive personal information in chat, reviews, or photo captions, or upload anything other than the payment evidence requested by the booking flow.

Storage and retention

Booking, payment, receipt, refund, and security records are kept while needed to provide the service, handle disputes, support accounting or tax obligations, or satisfy applicable law. Account and chat information is kept while needed for those purposes or until an eligible deletion request is completed. There is no fixed automatic deletion date for every account, chat, or booking record. The control center has tools to clear notifications and prune eligible email history and old resolved payment-proof files; it does not automatically delete every account or every booking record. Some records may need to remain after an account is closed.

Information may be processed by service providers outside the Philippines, depending on the providers used. We use access controls and HTTPS, but no internet service can promise absolute security.

Your choices and rights

You can update profile details in your account. You may ask to access, correct, object to certain processing of, or request deletion of personal data, subject to verification and applicable legal limits. You can also turn off optional booking email alerts in your account where that control is available. For help, contact booking@thewindpicklefarm.com.

How to request deletion of your data

We will verify that the request belongs to you, review which information can be erased or de-identified, and tell you if any booking, payment, tax, dispute, or security records must be retained. Removing The Wind Pickle Farm from your Facebook settings stops future Facebook access but does not by itself remove records already held on this website; use the request process above for website data.

Changes to this notice

We may update this notice when our features, providers, or legal obligations change. The updated version and date will appear on this page. If a significant change affects how your information is used, we will provide an appropriate notice.